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User Agreement and Privacy Policy

1. General Provisions

1.1. This User Agreement and Privacy Policy (hereinafter referred to as the "Agreement") is an official public document of the Limited Liability Company "Eichar" (OGRN 1207700150680, INN 9715383044, KPP 771501001, legal address: 127562, Moscow, Khachaturian st., 7 , apt. 130), which regulates the relationship between Eichar Limited Liability Company (hereinafter referred to as the “Company”) and the User, regardless of its status, determines the basic rights and obligations of the User in relation to the HELPRESOURCE Mobile Application, contains an indication of the User's consent to the processing of his personal data, as well as other permissions required for the use of the Application by the User and its technical support by an authorized person, regulates the relationship for the collection, storage, distribution and protection of personal information.
In the part not regulated by this document, the participants in the designated legal relations are guided by the norms of the current legislation of the Russian Federation.
Individual rights and obligations of the User are governed by the relevant agreements concluded by him using the Application as a Contractor / Customer, depending on the status of his registration on the platform.

1.2. In this document and the resulting or related relations of the Parties, the following terms and definitions are used:

a) Mobile application HELPRESOURCE / Application - software available to the User through the Application Store in full compliance with this User Agreement and Privacy Policy, which is an information application developed for mobile devices running Android and Apple iOS operating systems.
The intellectual property rights to the Application and its elements belong to the Company.
b) Platform - software and hardware integrated with the Company Website and the HELPRESOURCE mobile application, available for download and installation at:
- https://play.google.com/store/apps/details?id=com.helpresource.helpresource&hl=ru&gl=US
- https://apps.apple.com/us/app/helpresource/id1510028734
c) User - a capable individual who acceded to this Agreement and the Privacy Policy in his own interest or acting on behalf of and in the interests of the legal entity he represents; as well as a legal entity, data about which is entered in the Application in the status of a Customer (name, PSRN, TIN, legal address, brand).
d) Company Website / Website - a website hosted in the apphr.ru domain, helpresource.us , helpresource.co and their subdomains.
e) User Agreement / Agreement - this document with all additions and changes.
f) Privacy Policy / Policy - this document with all additions and changes.

1.3. These User Agreement and the Privacy Policy in accordance with part 2 of Article 437 of the Civil Code of the Russian Federation are a public offer - an offer to conclude an accession agreement with the Company in accordance with Article 428 of the Civil Code of the Russian Federation, according to which the Company provides the User with free access to the Application on the terms of this document ...

1.4. The User undertakes to familiarize himself with this document before the start of using the Application.
Installing the Application on the User's mobile device is an acceptance of these User Agreement and Privacy Policy and confirmation of the User's consent to their terms, as well as confirmation of the User's consent to receive mailings of information and / or advertising content.
Access to the Application, use of the Application and / or performing any other actions in the Application by the User means that the User accepts and undertakes to comply with all the terms of this Agreement and the Policy.

1.5. By agreeing to the terms of this Agreement and the Policy, the User confirms his legal capacity and his legal capacity, confirms the accuracy of his data and assumes full responsibility for their accuracy, completeness, purity, reliability and relevance.

1.6. This Agreement and the Policy are accepted by the User freely, of their own free will, in full.

1.7. Appeals, statements, proposals and claims of individuals and legal entities to the Company related to the content and operation of the Application, violations of the rights and interests of third parties, the requirements of the legislation of the Russian Federation, as well as for inquiries from persons authorized by the legislation of the Russian Federation can be sent to the email address: support@helpresource.us .
The Company considers and sends a response to the User's appeal within 30 calendar days from the date of its receipt.

1.8. The company has the right at any time to unilaterally amend the User Agreement and the Privacy Policy. The changes come into force after 3 (three) calendar days from the date of posting the new version of the Agreement and / or the Policy in the appropriate section of the Application, as well as on the website on the Internet. If the User disagrees with the changes made, he is obliged to refuse access to the Application by notifying the Company about it, as well as to stop using the Application by deleting all data from his personal account.
The user independently regularly checks the terms of this Agreement and the Policy for changes. Continued use of the Application by the User after changes are made to this document means acceptance and consent of the User with such changes.

1.9. This Agreement and the Policy have been drawn up in accordance with the laws of the Russian Federation. Issues not regulated by this document are subject to resolution in accordance with the legislation of the Russian Federation.

1.10. The company performs the functions of an operator of an electronic site, which corresponds to the definition given in Federal Law No. 422-FZ of November 27, 2018. including, carries out activities aimed at:
- search for interested persons providing services required by the Customer;
- rendering assistance in interaction between the Customer of services and the User;
- assisting in the conclusion of transactions between Users and Customers of services using the functionality of the Application;
- informational, organizational, intermediary, information technology support.
In the event of any disputes about the scope of the Company's obligations as an operator of an electronic site, the literal interpretation of this document, the provisions of Federal Law No. 422-FZ dated November 27, 2018, is applied to the User. The status, functions, role, limits and boundaries of the Company's responsibilities are determined based on the understanding of the concept (service) of the “marketplace” as a virtual trading platform that is not responsible for its visitors.

1.11. The Company has the right in relation to the Application at its own discretion to change its structure, functionality, design, arrangement of elements, context, conditions of User access to it, as well as to terminate the User's access to the Application at any time.

2. Registration in the Application

2.1. A person wishing to become a User of the Application goes through the obligatory registration procedure once, during which the User is assigned the chosen pair of Login (mobile phone number) plus Password. The authorization code sent to the User via SMS is used once to authenticate the phone number.

2.2. During registration, the User takes photographs of his face (selfie) with an open passport of a citizen of the country in his hands on the front camera of a technical device using the services of the Application. When photographing, the face should be well lit, should not be obstructed by foreign objects, including medical and other masks, the image should be clear, frontal, facial expression should be neutral, eyes open, passport details (number, full name, place and date of issue, etc.) must be legible.

2.3. The user is solely responsible for keeping the password secret from third parties.

2.4. Unless the User proves otherwise, any actions performed using his login are considered to have been committed by the relevant User. In case of unauthorized access to the login and / or personal page of the User, or distribution of the login, the User is obliged to immediately inform the Company about it.

2.5. Upon completion of the successful registration of the User in the Mobile Application, the Company assumes the rights and obligations to the User specified in this document.

3. Rights and obligations of the User

3.1. The User has the right to use the Application within the limits of its functionality provided for the corresponding category of the User.

3.2. The user undertakes not to take any actions that may be considered as violating Russian law or international law, including in the field of intellectual property , copyright and / or related rights , as well as any actions that lead or may lead to disruption of normal operation Applications, as well as causing damage to the Company or third parties.

3.3. Copying the Application or any of its sections or interface is not allowed. The User undertakes not to reverse engineer the Application, attempts to access the source code of the Application.

3.4. The information entered by the Users into the Application must be accurate, reliable, and must not violate the rights and interests of citizens, organizations, and the state. All responsibility for the information entered into the Application by the User is borne by the relevant User.

3.5. The User has the right to demand that the Company clarify his personal information, block it or destroy it if such information is incomplete, outdated, inaccurate, illegally obtained or is not necessary for the stated purpose of processing, by sending a notification of this by e-mail specified by the User when registration, to the email address of the Company.

3.6. The User has the right to revoke his consent to the processing of personal data by sending a notification to the Company via the e-mail specified by the User during registration to the Company's email address marked "Withdrawal of consent to the processing of personal data." At the same time, the User must understand that the withdrawal of consent to the processing of personal data means the inability of the Company to provide all or some of the functionality of the Application.

4. Consents and assurances

4.1. The User guarantees that when using the Application he acts personally, in his own legitimate interests, or on legal grounds in the interests of another person and does not violate the rights and legally protected interests of third parties.

4.2. By accepting this document, users give their consent to the Company to process, store their personal data, namely: surname, name, patronymic; citizenship; year of birth; month of birth; Date of Birth; Place of Birth; floor; address (registration address, actual residence address); marital status; passport data; contact phone number; E-mail address; Bank details; education, profession, specialty; SNILS; TIN; place of work; information about the series, number, date of issue of the medical record, dates of the last medical examinations, etc .; information about a criminal record; information about legal capacity; driver's license data; biometric personal data (photo); information about payments, that is, to perform the actions provided for in paragraph 3 of Art. 3 of the Federal Law of 27.07.2006 N 152-FZ "On Personal Data", in order to conduct technical support, maintenance and maintenance of the Application containing personal data, including via the Internet.

4.3. The User agrees that for the purposes established by this document, the Company has the right to collect and use additional information related to the User, obtained during the user's access to the platform or from third parties, and including data on technical means (devices) and methods of technological interaction with platform (including the IP address of the host, the type of the User's operating system, the type of browser, geographic location, data about the provider, etc.), about the User's activity on the platform, as well as other data obtained by these methods. The Company has the right to dispose of statistical information related to the operation of the platform, as well as information of Users for the purpose of organizing the functioning and technical support of the platform and fulfilling the terms of this document.

4.4. The User agrees that the Company is not responsible and has no direct or indirect obligations to Users in relation to any possible or incurred loss or damage associated with the activities of such User using the Application.

4.5. When processing personal data, the company is guided in its activities by the principles of observance of human and civil rights and freedoms, including the protection of the rights to privacy, personal and family secrets.

5. Privacy policy

5.1. The confidentiality regime operates within the limits established by this section, and in relation to the information that the Company can receive from the User's mobile device while using the Application.

5.2. Use of the Application means the unconditional consent of the User to the terms of this section of the document, including the terms of collection, processing, distribution, storage of information received from the User's device specified therein.

5.3. The Company does not control and is not responsible for the information (the consequences of its transfer) transmitted by the User to a third party, if such a transfer was made on a third party resource, to which the user could follow the links from the Application / Site, as well as for the actions of the Users in Applications that could entail any actions with the indicated information.

5.4. The composition of information that can be obtained by the Company from the User's device when using the Application and the purpose of its receipt (hereinafter - User Information):
- personal data specified in clause 4.2 of this document. Purpose: maintenance, maintenance and maintenance of the Application containing personal data, including via the Internet;
- information about the location of the User's device (based on data from the cellular operator's network and GPS signals). Purpose: formation of a convenient list of objects (tasks, metering devices) in accordance with their remoteness from the location of the device from which the Application was entered;
- information about the version of the operating system and the model of the User's device. Purpose: analysis of possible errors in the operation of the Application and improving the operation of the Application. For analysis purposes, the Company may transfer information about the operating system and device model to third parties in an impersonal form.
- information about the IP-address and the address of the User's connection point. Purpose: improving the user's security when using the Application and performing financial transactions.

5.5. The Company takes the following organizational and technical measures to protect the User's Information from unauthorized access by third parties, unauthorized use, copying and distribution:
a) access control;
b) system of authorization, registration and accounting;
c) ensuring integrity; security analysis; differentiation of access rights.

5.6. For the purposes set out in this section of the document, the Company has the right to involve partners with whom the Company has entered into appropriate agreements containing confidentiality conditions in the processing of the User's Information.

5.7. The company processes personal data for as long as it is necessary to achieve the purpose for which they were collected, or to comply with the requirements of legislation and regulations.

5.8. User information can be stored on the resources of the Company and its partners during the term of the contractual relationship of the Users with regard to the Application, as well as for 3 (three) years after the termination of such contracts.

5.9. All correspondence received by the Company from Users (applications in writing or electronic form) refers to information of limited access and is not disclosed without the written consent of the User. Personal information about the User who sent the request cannot be used without the User's special consent otherwise than to respond to the topic of the request received or in cases directly provided for by law.

5.10. User information can be provided to government agencies in accordance with the requirements of current legislation.

5.11. In order to store User data, the Application uses the local storage async-storage.